Legacy Signs & Graphics Ltd (LSGL)
Standard Terms and Conditions of Warranty
1.1) All estimates are valid for 30 days from the initial date of creation and may be subject to change after this period.
1.2) Estimates are produced on the basis that information supplied by the Client regarding the project is current and accurate. If it is discovered during the course of a project that production or installation methodology, drawings and/or materials need to change due to incorrect, missing or miscommunicated information, LSGL reserves the right to charge the client for these changes.
1.3) Any changes made to quantities, artwork or specifications over the course of a project must be documented, to which the Client will be billed accordingly for the additional products and/or work.
1.4) Upon acceptance of an estimate and by placing an order and/or approving a job to move to design/production, the Client enters into a contract of sale with LSGL. It will therefore be deemed that the Client has read, understood and accepted these terms and conditions, whether this order is placed verbally or in writing, via fax, email, phone or in person.
1.5) Estimates contain only the documented services and works; any requests for clarification must be made in writing and an amended estimate or further information will be provided to the Client. Items such as delivery/despatch or access hire are not automatically included in pricing unless specified on the estimation document. The addition of such works or services after acceptance of an estimate will incur additional charges as appropriate.
1.6) Any estimation that has been supplied on a ‘manufacture only’ basis whereupon the Client has supplied LSGL with engineering computations, finished art, production documentation and files for manufacture, is subject to the integrity of the supplied documentation. Should it be discovered during production that any part of this documentation is incorrect, is structurally unsound, or for whatever reason is inappropriate for manufacture, the Client will be notified and additional charges may be incurred. These charges may include (but are not restricted to): design and engineering fees required to fix supplied drawings and files, purchase of new/additional materials on top of those already purchased for the original build, additional labour costs, or in extreme cases new manufacture or installation costs where signs must be reproduced in their entirety.
1.7) Where an abnormally short time frame has been requested, a premium fee may be applied to meet client demand. This fee may consist of additional hours, alternative materials, or renegotiation with current work in progress to meet with project requirements. The fee is at the sole discretion of LSGL and may vary depending on the complexity of the job and desired delivery date. Where such a fee is required, it will be listed on the estimate and worked into the individual pricing of the deliverables.
1.8) Where an estimation request is less than $150+GST, a surcharge of up to $100 may be added. This charge applies to administrative and set-up costs associated with the job.
1.9) Where despatch or delivery is required on a job, the estimation will include a price estimate based on the approximate size and weight of the product, and the desired delivery address. As the dimensions of the pack or crate is dependant on the final approved design, this estimate is subject to change.
1.10) Estimated pricing on installation is indicative only, and is subject to change based on site surveys, changes to methodology and quantities over the course of the project, on-site conditions during install and any other unforeseen conditions. Prices are based on a single site visit unless otherwise noted, and any additional visits required to finish works will be billed accordingly (please see Section 5: Installation, Access and Permits for more information).
2. Site Surveys
2.1) Before commencement of a project or prior to estimation, a site survey may be required to more accurately determine installation/manufacture methodology and foresee potential installation issues. In such a scenario, the Client will be notified and a fee will be charged accordingly.
2.2) Where LSGL or its designated contractors and subcontractors have performed the site survey, LSGL will assume responsibility for the accuracy of measurements. However, where surveys have been conducted by the Client and/or any representative(s) or contractor/subcontractor of the Client, the Client maintains responsibility for the accuracy of such and the subsequent effect on project works. Furthermore, any issues in design, manufacture or installation that arise from incorrectly supplied or miscommunicated site survey data is the responsibility of the Client, and additional fees will be incurred to rectify these issues.
2.3) Where a site survey conducted after initial estimating has uncovered unforeseen issues that adversely affect the design, manufacturing or installation components of a project and/or require additional engineering computations to ensure the structural integrity of the works, additional fees may be charged based on the current state and stage of works at LSGL’ sole discretion.
2.4) If services (ie. water, gas, power etc.) are present at the desired installation location, a Dial Before You Dig report will be required prior to production of artwork. This price will be added to the Site Survey costing, and the results may affect both the original estimated cost of the job, or the delivery time frame where unforeseen complications lie.
3. Artwork and Drawings
3.1) The Client agrees to warrant that all artwork, designs, photographs, text or any other content supplied to LSGL for use in or on any works ordered through the Company has all necessary licensing and/or owned intellectual property rights, or permission has been sought for the specific use on such works from the license holder. Furthermore, any breaches in copyright or other relevant intellectual property rights arising through any such content supplied to LSGL for use is the sole responsibility of the Client, who agrees to indemnify LSGL against any action taken for losses suffered in connection with such a breach.
3.2) Creation of artwork and files for manufacture will incur additional fees based on the complexity of the project and will be included on your estimation unless prior arrangements have been made with LSGL .
3.3) Where finished art has been supplied for use by LSGL for manufacture, a reduced design fee may be charged. However any production documentation, cut files or any other file for manufacture that needs to be produced by our design team will still incur a fee based on complexity of work. Any supplied finished art which requires modifications and corrections in order to be suitable for use may also incur additional charges.
3.4) Any files supplied by the Client to LSGL must be at an appropriate size, resolution and filetype as suggested by LSGL. The preferred format is .eps or .ai vectors, with all text converted to outlines. All logos and any cutpaths (ie. for computer cut self-adhesive vinyl (SAV) or for the router) must be supplied as vectors. Colour references should be provided as spot colours wherever possible. If any files do not meet these minimum requirements and the Client insists on their use as supplied, LSGL is not responsible for undesirable pixel artefacts, white borders or visible trim marks, or low resolution/print quality associated with lack of suitable files. Alternatively, an additional hourly design fee may be charged to rectify the files in order to ensure they are of appropriate quality to meet the desired outcome. If original stock photos must be sourced, these will be charged to the Client at the original cost of the image usage rights, plus a sourcing fee.
These additional works may affect the originally agreed-upon timeframe. If revisions to text within a supplied layout are required, updated files must be sent through with all fonts converted to outlines or an additional fee will be charged for finding and purchasing rights to the font. A further fee may be charged for making modifications to the file depending on the number of revisions already made to your job.
3.5) If print or paint colour matching is required and a PMS spot colour reference or paint swatch/code has not been supplied, an additional fee may be charged for matching to a supplied sample. Any approvals on colour samples must be conducted in a timely fashion in order to meet deadlines. Your LSGL representative will advise you on when an approval is required by on a case-by-case basis.
3.6) Scaled drawings will be supplied as part of the artwork for sign-off, showing the width:height and layout exactly as will be produced. However, due to differences in colour from screen to screen and printer to printer, the exact print, paint and vinyl colours may not be as demonstrated on your specific viewing screen or print-out. We highly recommend an in-house meeting for swatch selection and/or colour matching services if colour is a priority.
3.7) LSGL endeavours to ensure all in-situ mock-ups and photo montages are as accurate as possible. However due to perspective, lens distortion and other camera-related photographic issues, this may not always be feasible. For this reason, your final installed signage may differ from the supplied mock-up images. To minimise this, if the Client is supplying LSGL with photos for mock-up purposes, please ensure they are as clear, accurate and front-on as possible.
3.8) All text content must be spell-checked and proof-read for accuracy prior to being provided for use. LSGL is not responsible for any errors within this text, which must be approved at the sign-off/proofing stage. If no errors are brought to our attention at this stage any rectification works that may be required to fix inaccurate content will be charged as appropriate. The extent of required rectifications is subject to sign(s) produced and the nature of the manufacturing process(es) involved.
3.9) It is the Client’s responsibility to thoroughly check the supplied artwork proofs and specifications before production approval is given. LSGL endeavours to ensure all artwork and specifications are correct, however sometimes errors do occur. If there are any errors, or if there is any ambiguity about a specification, this must be clarified or rectified before final approval is given. Once this approval has been given, the works will be produced as per the drawings and any changes after this point will incur additional fees, as per Clause 3.13. Where a final product does not match the approved drawings, LSGL will rectify the issue(s) at no charge.
3.10) Due to the custom, often ‘new and inventive’ nature of some signage projects, it is not always 100% possible to predict the precise outcome and success of a drawing or proposed method of construction. At times unforeseen issues may occur, rising from unknown factors including (but not limited to): unexpected or previously undocumented reactions between materials and/or compounds; exposure to unknown environmental factors and their interaction with the sign and its components, including those which occur post-install; or trial use of new or experimental materials and techniques to achieve a specific outcome. While we do our best to predict potential problems and suggest prototyping, this is not always possible. Any issues of this nature will be dealt with on a case-by-case basis, and are not covered under the standard Warranty as per Clause 9.3 of this document.
3.11) Unless previously negotiated, all supplied artwork comes with a maximum of 2 included revisions of reasonable size to the design or layout. ‘Reasonable size’ is at the discretion of the LSGL designer on the project, and does not extend to providing entirely new designs, or major reworks such as changing internal framework to fit additional components. A LSGL representative will advise you on whether your requested change is covered by the standard number of revisions. Any further/excessive revisions or changes will be billed per hour.
If you have multiple stakeholders providing feedback on a project, this must be conducted internally within your own personnel and only a single set of revisions is to be sent through to LSGL from a single point of contact. If multiple and/or conflicting sets of revisions are sent through from various points of contact within the Client’s organisation, these will all count toward the included number of revisions.
3.12) Any artwork or files supplied to LSGL must be duplicates of the original files, and remain the property of the Client. LSGL is not in any way responsible for the loss of files or artwork if originals are supplied for use, and will assume that any and all files provided are duplicates. All files provided to us for use may be saved to our secured servers for up to twelve (12) months before being archived or destroyed, unless negotiated otherwise. If you wish to re-use an artwork previously produced which is older than this, new files may need to be created in which case a design fee will be charged. Your LSGL representative will advise on which is the case for your individual project. If a copy has been supplied on disc, USB or other file storage device, this device must be picked up or a courier organised for pickup within 90 days, after which time the device is forfeited.
3.13) All changes must be made prior to production approval being given. If any changes are required once a job has been processed for production, additional fees will be charged according to the amount of additional work required to make the change, and the current stage of production. This fee may be up to but not exceeding the cost of redesigning the sign as well as any and all production costs associated with making a new sign to the updated specifications. If the changes are significant and require production to start again on a new sign, the Client must still pay for the works that have already been performed, either to the value of the original sign works, or to the value of the ordered materials and labour costs, dependant on the stage of development.
3.14) All feedback and final approval must be supplied to your LSGL representative within a reasonable timeframe in order to meet the agreed-upon deadlines. Unless negotiated otherwise, or where a set date has been agreed on for final approval of design works, the timeframes are as follows:
• Same-day rush projects: Within sixty (60) minutes of receiving the artwork proofs
• Up to 1-week rush projects (if artwork is sent before 2pm): By close of business that day
• Up to 1-week rush projects (if artwork is sent after 2pm): By 10am the following day
• Minor works (up to $10k value): Within two (2) business days, unless instructed otherwise
• Major works (exceeding $10k value): Within five (5) business days, unless instructed otherwise
Any deviation from these timeframes will delay production and may affect your final delivery date. LSGL is not responsible in any way for losses sustained through delayed feedback and approvals.
3.15) All content and production details (if applicable) must be supplied to LSGL prior to commencement of any drawings. No works will commence until the necessary information and documentation has been supplied in a ready state, and once these design works have commenced, any additional or modified information, files, or content will count towards the included number of project revisions.
Unless negotiated otherwise, all content must be supplied within 48 hours of commencement of a project. Exceeding this timeframe may adversely affect the final desired deadline. LSGL is not responsible for any losses due to unmet project deadlines where content has not been supplied in the agreed timeframe.
3.16) Unless agreed to in writing, all drawings, sketches, photographs, designs and production files remain the intellectual property of LSGL until paid for in full, and may only be used by the Client with the written permission of LSGL. LSGL may furthermore use any such drawings, sketches, photographs, designs, production files and images of the project in its various stages of development for the purposes of advertising, marketing or entry into a contest.
4. Prototyping and Manufacture
4.1) Unless specified on your estimation, pricing is not inclusive of prototyping. Any required prototypes will incur additional charges based on the nature of the required prototype.
4.2) Due to the custom nature of most works, a working prototype and/or engineering computations may be required to confirm the viability of a requested method of production, drawing, material or combination of materials, installation method within an unknown environment or other such factor. In a situation where it is deemed by LSGL that a prototype or engineering computation is necessary to ensure the integrity of the works, LSGL reserves the right to charge a mandatory fee for prototyping and/or engineering, and/or to refuse a job if this phase of works and/or charge is rejected.
4.3) LSGL reserves the right to produce a full-scale working prototype or sample at no cost to the Client where that prototype or sample is to be incorporated into the final deliverables, or subsection of the final deliverables. Where this prototype or sample has highlighted issues, failures or the potential for such, this will be communicated to the Client along with recommendations for alternative methodology, materials or other factors. In cases where an alternative must be utilised, LSGL reserves the right to issue new pricing based on the change, and to alter the production timeline as appropriate for the change.
Furthermore should the Client decide not to proceed with the project after receiving the prototype or sample, LSGL reserves the right to charge in full for the appropriate costs associated with all labour, material and design work involved in production of the prototype or sample.
4.4) If prototyping, engineering or alternative methodology, materials, or other works have been suggested and rejected but the Client still wishes to proceed under the knowledge that the final product may fail, the Client may do so by signing a waiver acknowledging that by rejecting the recommendations of LSGL, it is unclear whether a desired methodology may perform to expectations, therefore absolving LSGL of all wrong-doing in the case of a failure where the suggested prototyping/engineering could have highlighted potential issues prompting a change in design, materials or production methodology, or where the suggested alternative could have avoided such an issue. Signing this waiver voids the Standard LSGL Warranty.
4.5) Where a specialty finish has been requested on a product that does not conform to standard or recommended usage of a product or material, and requires experimentation to achieve a specific look (such as distressed metal, rust-look, aged finishes and more), the final look and finish of the product may not match the approved sample. This is due to the organic, artistic nature of the production of these experimental finishes, and all runs will be unique and varying. LSGL also cannot guarantee what sort of effect these experimental techniques may have on the overall structural integrity of a material or product, especially where an aging, weathering or rusting process has been intentionally accelerated causing potential degradation.
Where such a specialty finish has been requested, LSGL will communicate any concerns and suggest alternative, more reliable means of achieving a similar finish (such as print or special effect paints). If the Client rejects the proposed alternative and wishes to proceed with the specialty finish regardless of consequences, a waiver must be signed as per Clause 4.4 of these Terms and Conditions.
5. Installation, Access and Permits
5.1) LSGL will notify the Client when continued access will be required to the site in order to meet the required Completion Date for install. This does not mean that our installation will begin on this date, however the site will need to be in a ready state as per Clause 5.4. If the Client is unable to provide access to site by this date, LSGL must be notified in writing and provisions must be made for either an extended Completion Date or after-hours work, which will incur additional fees.
5.2) If the Client does not wish LSGL or a contractor/subcontractor acting on behalf of LSGL, to install the supplied signage or product, LSGL is not liable for any losses incurred or failures due to: incorrectly installed components and/or signs; not-to-specification or failed footings/connections (where such has not been supplied by LSGL), fixings or install methodology; damage to the sign(s), sign component(s), surrounding environment, vehicles, footpaths or any other infrastructure; costs associated with repairs and/or return trips required to rectify the works, including where a third party has been contracted to carry out the repairs; exceeded timeframe expectations where the deadline for the manufacturing component completed by LSGL has been met; or misplaced or lost components, products or signs where all components, products or signs have been signed off on at despatch.
5.3) If LSGL and/or a contractor/subcontractor acting on behalf of LSGL is denied access to a site at a previously arranged and agreed-upon entry time, the Client will be charged in full for the lost labour and transportation time in addition to the installation costs involved with returning to finish the works. Where equipment has been hired, the Client will also be responsible for the cost of the hire, and cost of re-hiring this equipment for the later installation time/date. Where such a delay has occurred and a project timeline has subsequently been exceeded, LSGL is not liable or responsible for any losses associated with the extension of the Completion Date.
5.4) Any Client-supplied or existing infrastructure required for the installation of the project works must be complete, cleared of any obstructions, and ready for access by the agreed date of install (including but not limited to: walls, paneling, pillars or pylons; fascias and awnings; power and/or data; properly cured painted surfaces; and windows and glazing). If this is not made ready by the agreed date, the Client will be charged a call-out fee for any trips to site made to determine the stage of progress, as well as any lost hours or equipment hire as per Clause 5.3 where appropriate. The Completion Date will also be extended as appropriate based on when all infrastructure is ready for installation and the next available date for install at LSGL’ discretion. Furthermore, LSGL will not be responsible for any losses associated with the extension of the Completion Date.
5.5) Where the installation environment has changed significantly from the site survey without LSGL having been informed of the change, additional fees may be incurred where the expected installation method has had to change to suit the new environment. Where this requires additional engineering, equipment hire, changes to the footings/fixings/connections, or any reworks to the sign or product itself, the Completion Date will be extended accordingly, and LSGL will not be responsible for any losses associated with the extended Completion Date.
5.6) Unless a previous arrangement has been made and agreed to, all installations, maintenance works or repairs will be conducted during standard hours of operation (8.30am to 5pm, Monday to Friday). If works are required outside of these hours, provisions can be made for after-hours labour which may incur additional fees at LSGL’ discretion. If delays occur on-site due to denied access or lack of site readiness as per Clauses 5.3 and 5.4 cause the works to continue after hours, additional fees may be incurred at LSGL’ discretion. LSGL and its contractors, subcontractors and representatives are under no obligation to extend working hours if these additional fees are rejected where a delay in works has been caused by the Client.
5.7) Obtaining Council Permits for the works is the responsibility of the Client, and must be attained before works begin. If a Permit has not been attained, the Completion Date must be adjusted accordingly. LSGL will provide the Client with scaled drawings, mock-ups and installation methodology to aid the Council approval process.
5.8) All LSGL installers sent to site will have the appropriate cards, permits and licenses to operate the required equipment and perform the installation works. However, if a special access permit or card is required (including but not limited to Rail Worker Cards and company/organisation-specific cards), this must be communicated in writing at project commencement. Instructions on where/how to apply for the permit or card should also be supplied if our installers are not currently in possession of the permit or card.
5.9) LSGL does not take responsibility for on-site factors outside of our control and the effect these may have on the Completion Date. This includes but is not limited to: inclement weather and force majeure; strikes; industrial action; war; terrorism, or the involvement of other contractors/companies not associated with LSGL and the contracted works. Although we try to take all such factors into account when booking works, it is not always possible to predict what may happen. In these scenarios, an alternative date and time for works will be negotiated between LSGL and the Client in a way that satisfies both parties.
6. Payment, Late Payments and Unpaid Projects
6.1) For all new clients and clients without an account with LSGL, a 50% deposit is required prior to project commencement, and the remaining 50% is required upon pick-up of the sign. If delivery or installation is required as part of the included works, this balance must be paid prior to release from the LSGL factory.
6.2) For all existing clients, a 50% deposit may be required by LSGL. This deposit must be paid within five (5) business days from project commencement. If this payment is not made within the required timeframe, the works will be put on hold until it has been paid, and the agreed Completion Date will be extended accordingly.
6.3) All invoices must be paid in full within thirty (30) days of the invoice date, unless otherwise agreed to by the Company. This timeframe is inclusive of weekends and public holidays.
6.4) A surcharge may be applied to all credit card transactions. This will be a percentage of the amount payable, and is based on the type of card used and current rate set by the credit card company in question. The exact current percentage will be communicated by the LSGL accounts department upon request, and at point of invoicing.
6.5) If the Client fails to make a payment, interest will accrue on the outstanding amount. This interest is at the rate set out by LSGL, and will continue to accrue per calendar month until the point at which the entire outstanding balance has been paid.
6.6) LSGL reserves the right to suspend any works (and extend the previously agreed Completion Date) until any outstanding invoices have been paid.
6.7) Any work already produced for an unpaid project including but not limited to designs and artwork, engineering computations, manufactured components, and fully completed signs, remain the property of LSGL until such time as all associated costs have been paid in full.
6.8) Where a payment has been declined multiple times due to insufficient funds, incorrect bank details, or any other error resulting in a failed transaction, a surcharge may be payable at LSGL discretion to cover administrative costs.
7. Cancellation and Termination
7.1) LSGL reserves the right to terminate this Agreement and permanently suspend works where the Client has been found to be in breach of the terms. Where such a breach is discovered, the Client will be given ten (10) business days to remedy the situation to LSGL’ satisfaction. In such a case where a project is prematurely terminated by LSGL, the Client will be invoiced for any and all labour, material and hire costs associated with works already performed for the project. Failure to pay this invoice within the thirty (30) day timeframe will result in legal action.
7.2) Where an instruction has been made to suspend or cancel works on a project that is currently already underway, all costs incurred up to this point will be passed on to the Client for payment. Costs incurred may include (but are not limited to): site survey(s) and/or engineering; design and production files; materials ordered; and subject to timing of instruction, pre-scheduled installation, related hire costs where applicable and costs associated with removal of already installed sign(s).
Deposits paid toward the cancelled project will be taken into account and remaining costs will be applied to the invoice accordingly. Payment will be required as per Clause 6: Payment, Late Payment and Unpaid Projects.
8. Dispute Resolution
8.1) If the Client wishes to dispute the invoiced amount or any charge that appears on the invoice, this must be communicated in writing within five (5) business days of receipt of invoice, with full details of the dispute. Upon receipt of this invoice there will be thirty (30) days to negotiate a satisfactory resolution. During this period, either party may refer the dispute to mediation. If no resolution can be reached during this period, either party may commence legal proceedings.
8.2) Any current dispute regarding an invoice or invoices does not entitle the Client to withhold, deduct from or otherwise delay payment on any other outstanding invoices. If a dispute is related to only a subsection of an invoice, the Client is not entitled to withhold payment on the remaining balance due.
9. Warranty Information
9.1) LSGL agrees to warrant the supplied signage (excluding any electrical components) against defects in workmanship and materials for a period from the date of install as outlined below:
• Workmanship and installation - 12 months
• All material components - as per manufacturers warranties (ie. self-adhesive vinyls, paints, etc.)
9.2) The Warranty does not apply to any defects, failure or damage caused by improper use and maintenance of supplied signs and their infrastructure, vandalism, force majeure, or any other unavoidable occurrences. Damages caused by failure of existing (or previously manufactured) infrastructure or componentry including footings is not covered. Alterations to any sign or its surrounding infrastructure will void this warranty, except where works have been carried out by LSGL, or a subcontractor who has been provided with appropriate instruction regarding the process and been approved by LSGL
9.3) Only components directly manufactured and installed by LSGL are covered by this Warranty. Any failure of or failure caused by (a) client-supplied poorly designed or engineered drawings and their related files that have been provided to LSGL for manufacture without additional design works by our internal staff; (b) components supplied to LSGL for use as part of a job; (c) manufacture or install not carried out by LSGL or its subcontractors; (d) refusal and rejection of specific installation instructions where installation is not carried out by LSGL or its subcontractors; (e) refusal or rejection of recommended materials, components or production methods where such refusal is deemed by LSGL to have an adverse affect on the integrity of the final product; (f) signed-off and approved drawings or plans where materials, components or production methods recommended for use by LSGL have been rejected and an alternative has been demanded by the client; (g) refusal of prototyping phase where LSGL and its staff have expressed a need for a working sample; or (h) experimental techniques, methodology and/or materials and finishes have been requested and/or unknown environmental factors out of LSGL‘ control have affected the integrity of the product, will not be covered by this Warranty.
9.4) Certain electrical components will be warranted under strict conditions of use. Any deviation from these conditions will void the Warranty. The Warranty does not cover damage(s) or failure(s) due to (a) power surges where an approved surge protector has not been properly fitted; (b) water damage to internally-rated electrical components; (c) tampering, vandalism or other interference either intentional or non-intentional; (d) pests and wildlife such as rats, mice, birds and other such creatures; (e) overheating where adequate airflow to the components has not been maintained to the required standard; (f) specification of a particular component where it does not meet the minimum requirements for a successful outcome, and the refusal or rejection of recommended components where such refusal is deemed by LSGL to have an adverse affect on the integrity of the final product; (g) use of a supplied part or component where such supplied object(s) have failed and/or caused damage; (h) failure to adhere to the required conditions of use; or (i) force majeure.
The Warranty only covers repair or replacement for the directly-affected warranted components and labour directly involved in returning the sign to its warranted condition. Equipment hire or any other additional costs are not covered by this Warranty. Components which are still functioning as expected will not be replaced under Warranty on the basis that they ‘may’ fail further down the track.
10. Defects and Claims
10.1) Any perceived defect(s) discovered by the Client during the Warranty period must be fully documented, and a report is to be sent to LSGL expressing the nature of the defect(s). This report should be in writing, and must contain the following information (supplied for each individual defect):
• Sign type / code
• Location (if applicable)
• Photographs of sign in its entirety (for identification purposes) and relevant close-ups of defects
• All relevant defect details
This report must be sent whilst still within the Warranty period. If the report is sent outside of the warranted period, the report will be treated as if the defect itself has occurred outside of Warranty.
A LSGL representative will be assigned to the defect case. This representative will then investigate to determine the precise nature of the fault or defect, the possible cause(s) for the issue, potential course(s) of action, and whether the defect is covered by the LSGL warranty.
Should a person or persons not authorised by LSGL to conduct works on the sign attempt to forcibly investigate (causing damage to the sign, whether obvious visually or not), rectify the issue without LSGL’ instruction and written permission, or otherwise tamper with the unit, any claim made will be null and void.
10.2) Where a defect has been investigated and is found to be the fault of LSGL, any rectification works deemed to be necessary in order to bring the sign(s) to their warranted condition will be conducted by LSGL or a pre-approved contractor at no further charge to the Client.
If a third party is to be hired to complete the works, this is to be organised directly through or under the supervision of LSGL to ensure all works are carried out correctly. The Client may not contact and hire a third party, or invoice any such works to LSGL, without the prior knowledge and written consent of LSGL. The costs associated with any works completed without LSGL knowledge or consent, and any additional costs that may arise out of these works are payable solely by the Client.
LSGL will cover any third party costs specifically associated with bringing the sign(s) to their warranted condition where such works have been organised through or with the knowledge of LSGL.
10.3) Where a defect report has been investigated and the issues have been found to not be the fault of LSGL, any call-out fees, labour and hire costs associated with the investigation will be charged in full to the Client. Should the Client wish to proceed with any rectification works, all costs associated with these works must be paid for in full.
These terms and conditions of sale apply to all direct customers or person(s) acting on behalf of and at the written bequest of a customer or customers (the ‘Client’), of LSGL and it’s designated representatives (the ‘Company’). By placing an order and/or approving a job for design/production, the Client is deemed to have understood and accepted all terms as listed on this document, whether a signed approval has been supplied or not. If these terms are not accepted by the Client, this must be documented in writing and discussed with the Company directors prior to placing an order and/or approving a job for design/production. Any amendments to this document are made on a per-project basis, and must be signed by both parties. LSGL reserves the right to deny any sale prior to placement of an order if a mutually accepted agreement cannot be reached. Acceptance of an amended set of terms and conditions by LSGL on a specific project does not automatically guarantee acceptance of such on subsequent projects. Once accepted, these terms and conditions, and any amended set or subset of, are legally binding and any amendments hereto can only be made with the expressed written consent of LSGL.